fh14: (Default)
Andrew ([personal profile] fh14) wrote in [community profile] hetalia2011-03-16 06:28 pm

Hetalia Archives Shoutwiki Downtime

EDITING IS UP AND RUNNING AGAIN, BUT THE SITE IS A BIT SLOW.

SHOUTWIKI IS BACK ONLINE. THE MAIN PAGE AND SIDEBAR HAVE YET TO BE RESTORED BUT ALL THE OTHER PAGES ON THE SITE CAN STILL BE ACCESSED VIA THE SEARCH BAR.

AND HERE ARE SOME USEFUL LINKS:

http://hetalia.shoutwiki.com/wiki/Category:Characters
http://hetalia.shoutwiki.com/wiki/Category:Manga
http://hetalia.shoutwiki.com/wiki/Category:Anime
http://hetalia.shoutwiki.com/wiki/Category:Media
http://hetalia.shoutwiki.com/wiki/Category:People
http://hetalia.shoutwiki.com/wiki/Category:Fanon

As some of you may have noticed, the Hetalia Archives has been down for the past couple of days. Back in November when the imports from Wikia began, the shoutwiki server crashed from all the activity and they had to move to a new server. It seems that something similar may have happened again.

The website released this statement -

Hi all,

as you’ve probably noticed by now, there was an outage on 14 March, caused by a malfunction in our host’s datacenter. As a result of this, our host had to restore the site from a backup — which was dated 7 March. This unfortunately means that every single page, wiki and user account created after 7 March has been lost and needs to be recreated.

We at ShoutWiki realize how frustrating this is. It was frustrating for us, too, when we noticed the situation and realized that it’s basically out of our control. We’ve been working on getting the site back up since yesterday (15 March), but right now MySQL daemon process is having issues, and as a result the wikis do not work.

Our tech team are working on getting the site back up as soon as possible. As a result of this unfortunate data loss, we will be looking into building a dump system that allows the steward (founder) of a wiki to generate a database dump on-request.

Apologizing for the behalf of everyone,

Jack Phoenix
Head of the Customer Support Team

At the time I am making this post the site is down but we are hopeful it will be back up again soon. When it is we will do our best to replace the missing edits (the only major additions that come to mind are pages for Episode 100 and Osaka, the later of which's data was able to be recovered via Google Cache and thank god because that page was a pain in the ass to make.)

UPDATE 3/17/2011:

FH14:
Yeah the site is down again. Any idea when it will be back up?

Jack Phoenix:
No ETA yet, but the techs are working on it to get the site back up as soon as possible.

See Also: Thread on the Hetayume forum created by HA's admin.

UPDATE 3/20/2011:

Yeah, the site is still down. If you are annoyed, rest assured that me and the rest of the staff are infinitely more annoyed that the site isn't back up yet.

UPDATE 3/22/2011:
Still no news of when the wikis will get back up. Here's a statement from HA's admin [livejournal.com profile] icelilly recapping the situation.

UPDATE 3/22/2011 #2:
The Customer Support Blog has posted this new update:

Our technical staff has been investigating the reasons behind the crash and it turns out that the underlying issues are much more complicated than we originally thought.
We’ve made backups of all the databases, but in the end we may have to reinstall the server’s operating system, which naturally means that we have to back up a lot more than just the wiki databases, and this means that it takes up more time.

I can realize that everyone, myself included, is extremely frustrated with the current situation, but I can assure you that our techs are doing their best; we must do this properly, and doing it properly also takes up more time than coming up with hacky solutions that may or may not work.

Once the site is back up, we’ll start hunting down the last remaining issues related to MediaWiki 1.16 upgrade (there should be only a couple left) and once we’ve fixed those, we’ll begin updating the wikis to MediaWiki 1.16. The upgrade includes a lot of new features and other cool stuff, including a few “in-house” things (that I at least find very cool)…stay tuned!

Jack Phoenix
Head of the Customer Support Team

UPDATE 4/9/2011: :D

Good news everyone! HA and our affiliates could be back up as soon as today or tomorrow! SW is supposed to be installing the server's OS today and the wikis will be restored alphabetically (A-Z). Afghanis-tan and Pakis-tan Wiki will be the first to go back up today while HA, Kitayume and Parkipedia will be back up either today or tomorrow or even Monday. Fingers crossed guys! This could be all over soon! - Icelilly

UPDATE 4/10/2011:

I know this is long, but I'd appreciate it if everyone were to read this.

The wiki should be back up anytime now. I thought I would use this space to send a warning. As some of you may have noticed, the old wikia site has a redesigned homepage. This in no way means that we will head back to wikia. This was done by a member associated with wikia staff without the consent of our admin or any of our members. (see note below). Basically, they're taking the info, both actual and spam, that is left on the site and is attempting to build it again. While that might not seem like a bad thing, to all the editors who've worked tirelessly back last year on that site and now on the Shoutwiki to improve the quality of information and navigation, it's like a punch in the gut. It's like saying "thanks for the work, we're going to steal it and make our own site to take visitors away from yours."

Honestly there are times that I want  to just curl up in a ball and cry. There is nothing we can do about it because the wikia staff has repeatedly threatened us (an when I tried to bring this to light, I was mobbed by wikia loyalists and the conversation was later hidden by a mod) and our only hope was that the inactivity would eventually make it obvious to anyone that this wasn't an accurate or honestly written source, but now this new look seems to legitimize it. If you're a fanfic writer or fanartist, think of it as you posting your work on site A, but site A is glicthy and has a funky layout so you shift your work over to site B and continue posting updates only there. You try to delete your account on site A, but site A refuses and gives your fic to someone else to complete, and they get credit for everything your done. I know that's not the exact same thing, but that's sure what it feels like.

Basically, I hope everyone will follow us back to shoutwiki when the site comes back online. I know this was long, but after a month I kinda needed to get this off my chest.

EDIT: Is seems that there was a misflow of information where this member was giving the green lite by one person in charge without the others being aware. The rest of the post still applies, but that particular sentence was just simply a miscommunication.

UPDATE 4/17/2011:

The tech team has taken backups of databases and important configuration files. The CTO estimates that we might get started on the recovery as soon as this weekend, but it might take a major part of the next week. We’ll keep you posted on this. –Jack Phoenix

[identity profile] aguzsuicaedere.livejournal.com 2011-03-16 11:06 pm (UTC)(link)
Well, I was curios about what happen, so it's good to know things will be eventually up again, thanks for your hard work!

[identity profile] aeristribal.livejournal.com 2011-03-17 08:35 am (UTC)(link)
So that's why, I thought my browser had problems. Thanks for the info ;D
icelilly: (ukraine)

[personal profile] icelilly 2011-03-17 10:55 pm (UTC)(link)
Thanks for doing this! It's a load off my shoulder. And hopefully I won't be flooded with comment demanding to know why the site is down anymore.

[identity profile] naomi-hansen.livejournal.com 2011-03-18 09:24 pm (UTC)(link)
I was kinda wondering what was going on. Too bad, though. I want it back up soon because the wiki has all the characters' info in neat little pages. I'm actually trying to start RPing in a more serious manner. XD

[identity profile] x115x.livejournal.com 2011-03-21 09:26 pm (UTC)(link)
Ah, I was wondering why I couldn't go on there anymore, Thanks for posting this and I hope you guys can get it fixed soon

[identity profile] bradley jacobs (from livejournal.com) 2011-03-22 07:07 am (UTC)(link)
Perhaps keeping the old Wikia up until this is all resolved would be a good idea?
icelilly: (belarus)

[personal profile] icelilly 2011-03-22 03:56 pm (UTC)(link)
That would of been possible hadn't trolls ruined the fun. :C After we left, trolls took over the place and became a hassle to run both wikis at the same time. So FH14 took a bunch of the pages and redirected them to the blog post about us moving. Not all the pages are redirected to the blog. A lot of the media and fanon pages are still there. It's mostly with the character articles because they were the most vandalised. You'll have to check the episode and people pages because I don't know if they're redirected to the blog.

Un-redirecting the pages would be too much of a hassle. Mainly because a) there's too many of them and b) it would kinda suck if we undid all the pages and then the site comes back. After that, we would have to go back and put in the redirecting. Again. It's too much of a hassle and we just don't have the time. Also on my end, Wikia's Oasis skin has a habit of crashing my computer. This is why I'm not as much on the other wiki I run. I would of moved that site too but I'm not the original founder of the site.

It would be nice if had a timeline but we're being kept in the dark with this thing. I hope this does get resolved soon but we just don't know what's going on or even if they're fixing it at all.

[identity profile] aimaru.livejournal.com 2011-03-23 06:56 am (UTC)(link)
Thank you very much for keeping us posted through all of this. What a hassle, but I'm glad the people are working hard to fix it.

I'm thinking positive thoughts

[identity profile] poisonoustiger.livejournal.com 2011-03-25 04:30 am (UTC)(link)
Damn those trolls (I had wondered about that when I visited there last).

It's too bad about the new wikia; it was so pretty and easy to navigate (IMO)

Good luck with getting everything back on track ^_^ (I'm sending positive thoughts your way).

[identity profile] southenisland.livejournal.com 2011-03-27 11:19 am (UTC)(link)
No, the Austrian in front of me is way more annoyed...

Joking aside, thanks for the continuous info. I hope you get things fixed soon.
icelilly: (ukraine)

[personal profile] icelilly 2011-03-30 04:44 pm (UTC)(link)
Posting some new info from Jack!

"Thank you for your patience, I certainly understand your frustration (as a matter of fact, I would’ve wanted to edit a few wikis, too, within the past couple weeks).
Our tech team is very optimistic right now and according to the latest estimate, the site should be back up maybe even before April 1st! Of course we all need to keep in mind that we’re talking about a large process — backing up all data, reinstalling the operating system and moving the backed-up data back to the “new” OS…it all is going to take a fair while because we have almost 700 wikis and we obviously need to reinstall and configure some software (such as Apache, MySQL and PHP).
That being said, I’m confident in our tech team and their ability to resolve this situation even before April. Let’s keep our fingers crossed!"

[identity profile] arxaith.livejournal.com 2011-04-09 07:18 am (UTC)(link)
:c it's still not up...
icelilly: (ukraine)

[personal profile] icelilly 2011-04-09 07:54 pm (UTC)(link)
We got some new info today that it could be be back up today or tomorrow (depending where we are alphabetically). Hopefully this will all be over soon!

[identity profile] orplie.livejournal.com 2011-04-09 09:07 am (UTC)(link)
This really sucks... :l

I hope it will be up again soon.

[identity profile] orplie.livejournal.com 2011-04-10 08:59 am (UTC)(link)
Ah, I see. I hope nothing goes horribly wrong, then. :D
Don't worry. Copypasta is delicious, hurla. >w>;
icelilly: (ukraine)

[personal profile] icelilly 2011-04-11 02:18 am (UTC)(link)
Thank you for writing this down! This time has been stressful for us all. I'm not even sure what action I can take anymore. I feel so powerless...
(deleted comment)
icelilly: (ukraine)

[personal profile] icelilly 2011-04-13 05:36 pm (UTC)(link)
Thank you very much for the kind words! I'm happy to say that the situation has calmed down for the time being. She apologized and felt bad that I had no idea what was going on and still intends to help out. We have a few ideas in line but we're not sure if the ideas will fly with the Wikia staff. I hope all goes well. D:

[identity profile] fujoku.livejournal.com 2011-04-17 12:46 am (UTC)(link)
I think I've lived under a rock since I've only learnt of this now. :(
But this clears things up. :) When I couldn't access shoutwiki, I went to wikia and saw updates there... so I thought you guys moved back to wikia (which I thought was strange, really).

I checked shoutwiki, hoping it was up and running, but I still couldn't access it. I like it better than wikia. I do hope it'll be back up soon and things go well at you're end. :3
icelilly: (Default)

[personal profile] icelilly 2011-04-20 04:26 am (UTC)(link)
Haha, don't worry about it! There's a lot of mis-communications or incorrect info flying around because it's been difficult trying to get the word out. Wikia has been hammering us when we were trying to communicate with users and trying to make use of the old!HA. Thankfully, this nightmare will be over soon! SW is back online and some of the wikis have been restored (including all of our affiliates). HA is still down but I'm positive that it will be back up today or tomorrow. C:
icelilly: (canada axis powers hetalia)

[personal profile] icelilly 2011-04-20 04:31 am (UTC)(link)
Guys! I have some wonderful news! SW is back up and they are restoring the databases (in random order). All our affiliates are back up and running (including Kitayume!). You can't do any editing for the time being but you can log-in and view pages. I'm unsure about creating new accounts or uploading at this moment.

HA is still down but I'm pretty sure it will be back up today or tomorrow. Fingers crossed guys! The nightmare is almost over!

[identity profile] kanami-yuuta.livejournal.com 2011-04-25 07:31 pm (UTC)(link)
guys why did you forget Cameroon in the character main section D;?!
Edited 2011-04-25 19:34 (UTC)